Conditions


General

  • Free shipping within Sweden if you order our hammam towels, kimonos or other decor and products for SEK 800 or more!
  • Delivery time 3-5 days for goods in stock
  • We reserve ourselves for final sales.
  • The color service of our products in the pictures can vary a little towards the original color.
  • All prices are listed in SEK and are including 25% VAT.
  • All false orders and attempted fraud are reported to the police.
  • Lou & friends legal name and address is:H Handelshus AB 556726-7579
    Fågleviksvägen 84
    42353 Torslanda

Enter

14 days return and change right. Always send us an email with the item number and your order number before returning your item. You're responsible for the commodity when returning to us. The product should be unused, in undamaged condition and well packaged. Any pieces shall remain on the product. You pay the return shipment.

Return and complaint are sent to:

  • H Handelshus AB
    Fågleviksvägen 84
    42353 Torslanda

Reklamation

If you advertise, you'll make if the item breaks (doesn't apply to normal wear) or if you'd get the wrong thing from us. We do not accept complaints of goods purchased more than a year ago.

Contact us at info@louandfriends.se and provide the reason for the complaint. We ask you to email a picture of the damage, it is usually quicker to assess the complaint then.

Note! complaints and return due to incorrect delivery (model, color) must be done so that the goods/goods are us provided no later than 30 days from receiving the goods.

Once we receive the notice and approved the complaint, we do one of the following:
1. is the opportunity to repair, we do it and send the commodity back to you, we stand for the shipping.
2. it is not possible to repair the goods we send you a new product, we stand for the shipping.
3. is the item sold out, we pay back the cost of the item.

Transport damage
If the package and/or content are damaged when you receive it, report it immediately at the site. If you have opened the package and detect damage, please contact us.

Unpicked packages
The package is at the extradition site for 14 days. If we get packages back that have not been bailed out, we charge you for all costs that arise, currently 300 SEK.

Privacy policy
In order to make a purchase on louandfriends.se, you are asked to provide certain personal and contact details. We also use your contact details in our communication with you. We can send certain emails, such as offers, product news, reminders and information to your email. louandfriends.se does not sell, rent or lease customer lists to third parties.

We save the following personal data about our customers:

Customers: First name, Last name, Company/Organization, E-mail, Person/org.nr, VAT number, Address, Postcode, Place, Country, Phone number.

Orders: ip address, E-mail, , Person/orgnr, VAT number, Address, Company, First Name, Last Name, Address, Postcode, Place, Phone Number.

As a customer, you can request extractation, change or erasure of this information at any time.

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