Terms


General Terms

  • Free shipping within Sweden if you order our handbags and accessories for SEK 600 or more!
  • Delivery 3-5 days for items in stock
  • Subject to final sale.
  • Color of our products in the pictures may vary slightly towards the original color.
  • All prices are in SEK and include 25% VAT.
  • All false orders and attempted fraud are reported to the police.

Returns

14 day return and exchange. Always send us an email with the product’s article number and your order number prior to returning your item. You are responsible for the goods when returning to us. The item must be unused, undamaged and properly packed. Any notes should be left on the product. You pay return shipping.

Reclaims

Complaints can you do if the product breaks (does not apply to normal wear and tear), or you would get the wrong item from us. We do not accept claims on goods purchased for more than 1 year ago.

Contact us at info@louandfriends.se and specify the reason for complaint. We ask you to e-mail a picture of the damage, it is usually faster to assess the complaint then.

NOTE! Complaints and return due to incorrect delivery (model, color) must be made so that the product / goods are received no later than within 30 days after you received the goods.

When we received the goods and approved the claim we make one of the following:
1. If it is possible to repair we make it, and send back the goods to you, We are responsible for the freight.
2. If it is not possible to repair the goods we will send you a new product, we stand for freight.
3. If commodity is out of stock, we will pay back the cost of the goods.

Transport Damage
Is the package and / or the contents damaged when you receive it, report it immediately on the spot. Have you opened the package and discover damage, please contact us.

Unclaimed Packages
The package is located at the delivery point in 14 days. If we receive packages that have not been collected, we will charge you for all costs incurred, currently 300 SEK.

Privacy Policy
To make a purchase on louandfriends.se you are asked to provide certain personal and contact information. We also use your contact information to communicate with you. We may send certain mandatory email, such as product news, reminders and information to your email.

louandfriends.se do not sell, rent or lease its customer lists to third parties.